About Zinkworks

Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into a competitive advantage. Based in Ireland and operating across the EU, UK and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.

About the Role

We’re hiring Senior Platform Engineers to design, build, and scale cloud-based infrastructure that underpins a large-scale enterprise contact centre platform. This is a strongly engineering-focused role, suited to candidates who enjoy building platforms, automating infrastructure, and owning technical outcomes end-to-end.

You’ll work as part of an agile engineering team responsible for infrastructure at significant scale (2,400+ servers), with a strong emphasis on Infrastructure as Code, automation, and reliability. While the platform supports enterprise contact centre solutions, the role is firmly centred on platform engineering rather than operational support.

Key Responsibilities

• Design, build, and maintain resilient Linux-based platforms supporting enterprise contact centre services

• Engineer infrastructure using Infrastructure as Code, including authoring and maintaining Terraform modules and Ansible playbooks

• Scale and operate platforms across large environments with a focus on reliability, performance, and automation

• Contribute to CI/CD pipelines, deployment tooling, and platform observability

• Troubleshoot and resolve complex production issues in high-availability environments

• Collaborate within agile delivery teams, participating in sprint planning, reviews, and continuous improvement

• Write and maintain platform documentation, operational runbooks, and engineering standards

Key Must-Haves

We are specifically looking for candidates who have:

• Strong platform engineering experience (as opposed to purely support-based roles)

• Hands-on experience using Terraform and Ansible to configure servers and environments

• Proven experience writing and owning automation artefacts (e.g. Ansible playbooks, Terraform modules), not simply running configurations created by others

• Experience working within agile engineering teams

• A background in engineering-led roles involving system design, automation, and platform ownership

Nice-to-Haves

The following experience would be beneficial but is not essential:

• Experience with contact centre platforms (e.g. Genesys, Amazon Connect, Avaya)

• Exposure to on-call or production troubleshooting, particularly in high-availability systems

• Experience working with large-scale deployments — while most candidates won’t have worked at our scale, larger environments are a plus

• Some software development experience, such as writing code, reviewing pull requests, or contributing to shared codebases

Ideal Experience

• 5+ years in platform, cloud, DevOps, or infrastructure engineering roles

• Strong Linux fundamentals and experience with Docker and Kubernetes

• Experience with AWS cloud services and monitoring/observability frameworks

• Scripting or development experience (Python, Bash, etc.)

• Familiarity with CI/CD tools and Git-based workflows

Inclusion & Diversity at Zinkworks

At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.